our dog was lost on Saturday, we looked for him at night and could not find him after 3 hours of searching, the next morning and afternoon we had the same results after 6 hours. On Monday I received a call from an avid employee saying that Marco was found, thanks to the microchip and the website where you can report your pet missing, the return is much quicker, his 2 persons 6 year old and 4 year old boys are very thankful and happy