A mishap occurs, a gate or door is left open or a hurricane, tornado, or fire ravages your community. The worst thing you can do is panic; thankfully, your pet has been identified with a microchip and is enrolled in PETtrac. The pet recovery process begins when you notify a PETtrac Pet Recovery Specialist. Our dedicated pet recovery specialists are always available to assist pet owners, shelters, veterinarians and rescues in reuniting lost pets with their owners. When a shelter, rescue or veterinarian finds a lost pet, the pet is scanned for a microchip using a universal microchip scanner. The scanner displays a unique identification number that provides a direct link to you via the PETtrac Pet Recovery Network. The PETtrac Pet Recovery Network provides a safe, effective, and inexpensive way to help protect your pet against loss or theft!
- You enroll your pet's implanted microchip in the PETtrac Pet Recovery Network via online, fax or telephone.
- Your contact information, the pet and veterinarian’s information, and the contact information of your designated alternate are all registered with PETtrac.
- When a shelter, rescue or veterinarian recovers your lost pet, they will check the pet for a microchip with their scanner.
- The shelter, rescue or veterinarian will call PETtrac's 24/7 toll-free pet recovery hotline at 800-336-2843. After a quick search of the PETtrac pet recovery database, we contact the pet owner or alternate — and the pet goes home!