The Pet Recovery Process

Use these steps to help you navigate the PETtrac pet recovery process. If you need help, our dedicated pet recovery specialists are always available.

  1. Enroll your pet's microchip in the PETtrac Pet Recovery Network via online, fax, or mail.
  2. If your pet goes missing call the PETtrac Pet Recovery Hotline at 1-800-336-2843 Option 4.
  3. In addition, you may update your pet's profile in the Pets Network and share the direct link.
  4. When a finder recovers your lost pet they either call the phone number on the collar tag or scan the pet for a microchip.
  5. The finder calls the PETtrac pet recovery hotline. After a quick search of the PETtrac database, we locate the pet owner or alternate contact.
  6. We contact the pet owner or alternate and the pet goes home.